Records from the Marathon County Sheriff’s Office offer a troubling look inside a Rib Mountain assisted living facility, where deputies repeatedly recorded signs of a staff stretched thin.
On Nov. 2, 2024, a resident’s son called 911 to say more than 45 minutes had passed since he asked the front desk at Wellington Place to help his mother, who had fallen and could not get up. Staff told the responding deputy they started helping her as soon as they got a call at 2:22 p.m. The deputy found she had slid from her recliner, was not hurt and was being cared for, but noted that she needed two people to lift her and was not wearing her call button. Her only complaint was about the speed of service.
“Wellington Place is currently under staffed as there is two CNA’s for the whole building,” the deputy wrote in notes summarizing the conversation with staff…