It’s every airline passenger’s worst nightmare: You’re about to board a flight when an airline agent stops you. You’re not flying today—in fact, you’ll never fly on the airline again.
It happened to Athena Smith when she tried to fly from Fort Lauderdale to Hartford on JetBlue. As she was waiting to get on the plane, an agent approached her and said she couldn’t fly that day because she’d used an expired travel bank voucher to book her reservation.
If she didn’t pay $468, she would be banned from JetBlue forever…