Houston resident Mario Reynolds is done playing nice with DoorDash after what he calls a night of pure chaos. He paid $30 for a Wendy’s order with express delivery, only to watch two different drivers allegedly steal his food and then get hit with a refund denial. Now he’s taking his frustration to TikTok, vowing to post daily until the company fixes the mess.
The saga started when Mario placed his first order around 9 p.m. He tipped well and paid for express delivery, expecting his food to arrive quickly. Instead, the first driver canceled the order while waiting in line at the restaurant. DoorDash automatically assigned a second driver, who soon texted Mario with bad news.
The restaurant claimed the first driver had already picked up the food. Essentially, the first driver had taken the food and bailed, leaving the second driver empty-handed. DoorDash refunded Mario’s money but told him to place a new order since they couldn’t reassign the existing one.
Mario reordered his meal, this time with a new driver
The driver picked up the food but then took a bizarre detour, ending up on the other side of his apartment. When Mario tried to guide her, she insisted the GPS had given her the wrong address. The situation escalated when she abruptly canceled the order, only to mark it as complete moments later.
DoorDash refunded him a measly $6, a fraction of the $30 he’d spent. When he called customer service, they promised to escalate the issue but later emailed him to say his refund request had been denied. Mario’s first TikTok video, where he vents his frustration, has gone viral. He doesn’t hold back, calling out DoorDash for letting drivers allegedly steal his food twice in under an hour…