Kansas City’s new bus fare system is malfunctioning. What’s going wrong?

It’s been a difficult week for the reintroduction of bus fares around Kansas City.

The Kansas City Area Transportation Authority and Johnson County Transit began charging people to ride the bus on Monday, June 1, after six years of zero-fare. But multiple issues have plagued the first few days, like malfunctioning fare machines and lingering confusion over how to pay.

Riders can pay fares on-board buses using a tap-to-pay system, or purchase passes on the RideKCGO Mobile App and in person at select locations. The KCATA tested its system multiple times before it went live Monday…

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