United Healthcare denied him stroke rehab coverage twice — now an Orlando couple is paying $60K out of pocket

Tayler Gonzalez was a self-described “avid gym-goer,” skilled in sports and jump rope. He planned to marry Lauren Hill, and build a bright future together. Then came the diagnosis — fluid in his cervical spine and Chiari malformation (where part of the brain moves into the spinal canal) — along with a recommendation for immediate surgery.

A stroke during the procedure in February changed everything.

“We got engaged before this, and we put off our wedding for this,” Gonzalez told WFTV9.

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Now, instead of planning a wedding, the couple is fighting their insurance company and paying out of pocket for his rehabilitation.

The insurance denials

Gonzalez’s United Healthcare plan covers up to 120 days of inpatient care, WFTV9 reports. But as Hill quickly discovered, having those days doesn’t automatically mean getting them — each requires individual approval…

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