Medicaid’s administrative processes often are a bigger barrier to beneficiaries receiving services than program eligibility issues, focus groups convened by Arkansas Advocates for Children and Families said. Investing in navigators and improving communication can help address those issues.
Those were some of the takeaways and recommendations from nine focus groups composed of Medicaid recipients that met from October 2025 to March 2026. Seventy-three participated in total.
The findings were released July 13 in a white paper, “Coverage, Care, and Consequences: Arkansas Medicaid Perspectives,” by AACF Health Policy Director Camille Richoux and Health Policy Associate Hayley Cormican…