False alarms about water use spikes and possible leaks alarmed some Marco Island residents in Florida.
A software problem caused the issue, prompting the city to shut off its high water-consumption alerts — but residents won’t receive charges for unused water.
Here’s what to know
The issue involves billing software powering the city’s smart water meters, according to Coastal Breeze News.
Customers receive live water use information from the city’s Advanced Metering Infrastructure meters, rather than just a reading used for billing…