Liberty Home Water has apologized to an Ocala couple and hired a lawn service to repair their yard, days after a surveillance video of a worker dumping water softener salt on their new sod drew more than 1 million views on News 6’s Instagram page. Homeowner Adrian Overby had told WKMG’s News 6 on Oct. 19 that the company’s crew emptied water and salt onto his lawn when it came to remove equipment, and that it killed a section of the grass.
The couple had canceled their contract within three days of signing it. The original account is Overby’s, and the follow-up report says the company has since met with the family and taken steps to make things right.
What Overby said happened after the cancellation
According to News 6 community correspondent Kayla Lewis, Overby and his wife signed with Liberty Water and canceled within three days after learning, Overby said, that the agreement would not be interest-free as they say they were told. The contract states that customers may cancel without penalty or obligation within three business days of signing.
Overby told the station the company installed its equipment before the paperwork was finished. When workers returned to take it out, he said, they left damage behind, including to the yard and plumbing. He said the workers emptied water and salt onto the new sod and “they didn’t replace any of the sod.” In his words, “they killed the whole section of the ground and have refused to come back and fix it.”…