Tenant organizers in Philadelphia want the city to curb landlords’ and property managers’ use of artificial intelligence, saying the software can mishandle maintenance complaints and incorrectly mark renters as owing money.
For many renters, the issue comes down to needing a dependable human record when they report leaks, pest problems, or payment questions.
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City Council members and advocates from Philadelphia DSA and its Citywide Tenant Union are developing legislation to limit AI use in apartment operations, WHYY’s PlanPhilly reported.
They are concentrating on software that handles repair submissions and calculates rental arrears, since those calculations can trigger late fees or notices claiming a tenant is delinquent…