SPARKS, Nev. (KOLO) – If you call the Sparks Police Department’s non-emergency number — 775-353-2231 — you may now be greeted by an artificial intelligence system designed to answer basic questions and route callers to the right person.
The new system, provided by DeskOfficer, is intended to reduce call wait times and free up emergency dispatchers to focus on higher-priority situations. If the AI can’t handle a request directly, it will transfer the call to dispatch or the appropriate department, such as the front desk or records.
Early call volume and where calls are going
DeskOfficer CEO Kushyar Kasraie said the system went live “last Tuesday around 10 a.m. Sparks time,” and since then has handled nearly 1,500 calls.
“Of which the majority of them have been transferred to dispatch,” Kasraie said. “The rest have been transferred to front desk and records.”…