RICHMOND, Va. (WRIC) — The Richmond Department of Public Utilities (DPU) is still monitoring its billing system after a series of issues this summer, including hundreds of customers receiving incorrect electronic bills at the end of July.
In an Aug. 14 release, DPU officials said they have addressed all known issues related to system conversion and will continue to monitor the billing system in the coming weeks.
This comes after the May 26 conversion of DPU’s utility service and billing system to Customer Cloud Service and Field Service software provided by Oracle, a database management and AI cloud infrastructure software company…