When most people think of first responders, they picture police officers, firefighters and paramedics rushing toward danger. But before the sirens sound and before help arrives, another first responder is already at work: the 911 dispatcher.
Often unseen and rarely recognized, 911 dispatchers are the true first point of contact in nearly every emergency. In the first moments of chaos, it is the dispatcher’s voice that brings calm, direction and reassurance while gathering information that can save lives.
For nearly 18 years, veteran dispatcher Martha Ott has been that steady voice for people facing some of the worst moments of their lives…