Boston 25 News viewers who rely on food assistance say they can’t get ahold of anyone at the state office that connects them with the Supplemental Nutrition Assistance Program, known as SNAP.
25 Investigates found they’re not the only ones. Thousands of calls for help have gone unanswered, and now the state is facing a lawsuit over what advocates say is a growing crisis.
“I’ve tried every single day multiple times,” David Smith told 25 Investigates…