Priority Waste apologizes to Metro Detroit customers, outlines plan for improvements

After receiving countless customer complaints about unreliable service throughout Metro Detroit, waste collection service provider Priority Waste has issued a statement apologizing for any disruptions the delays have caused.

“Providing reliable, timely service is one of our highest priorities, and we recognize that we have not met the standards you expect and deserve,” Priority Waste Vice President of Municipal Relations Sam Caramagno said in the release issued Thursday. “We take full responsibility for these challenges and have been actively working to address the underlying causes.”

Just this week, council members in St. Clair Shores approved a new waste collection agreement with Express Waste Services following ongoing frustrations with Priority Waste — the city’s current provider…

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