Service Dog Owner Says She Was Singled Out at New York Festival: ‘How in 2026 Do Businesses Not Know the Law?’

A service dog owner wanted to visit a New York festival with some friends. However, upon arriving, she was immediately questioned about the validity of her service dog. She decided to take matters into her own hands and school the workers on proper procedure when it comes to service animals.

Maddie (@maddies_geb_journey) is a service dog handler who takes her very necessary pup everywhere she goes. Recently, she went with some friends to the Rochester Lilac Festival in New York. While there, she said she was “singled out” of the crowd by security officers due to her service dog. From there, Maddie was separated from her group. The initial officer who stops her tells her they “don’t allow dogs” in the festival area. Maddie tells him that her dog is a service animal. He then asks her for paperwork, which she states “is illegal to ask for.”

@maddies_geb_journey…

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