ROCHESTER, N.Y. — Management at Pinnacle Apartments on South Clinton Avenue is speaking out after two elevators broke down and left residents with disabilities stranded outside the 18-floor building.
Residents couldn’t get in or out of their apartments from Thursday evening into late Friday morning amid a stretch of heat and humidity. After crews fixed the smaller elevator, it broke again on Monday, before being fixed again that evening.
News10NBC’s Garrett Chan spoke with PathStone Management CEO Alex Castro, who said they have been trying to fix the two elevators in the high-rise. Castro said the problems with the elevators are caused by wear and tear, primarily damage to the elevator doors. Residents said the larger, freight elevator in the high-rise had been out of service for months…