RICHMOND, Va. (WRIC) — Hundreds of Richmond utility customers may have received incorrect electronic bills recently, according to the city.
On Tuesday, July 28, the Richmond Department of Public Utilities (DPU) announced that it had discovered an error within its new billing system. This error was reportedly caused by Oracle, which is the software vendor behind said billing system.
“As soon as DPU discovered the error, staff immediately stopped the paper and electronic billing process to minimize the impact to customers,” the city said in a press release…