“I don’t feel safe on RTC Ride. I don’t feel safe at or near the bus station,” David Friedman recently wrote to Michelle Kraus the Finance and Legal Admin Coordinator and Board Clerk of RTC of Washoe County, who wrote that his communication had been forwarded to the Director of Public Transportation and Operations.
Friedman says he feels the quality of service has gone down since the pandemic, from bad to worse, with buses often late, causing missed connections and long wait times, while animosity riders feel from security guards at the 4th street downtown station has increased.
Friedman says people are always being asked if they have a bus pass, from when trying to use restrooms to just waiting on benches. He alleges the guards often act and speak in an aggressive way, making the entire area feel on edge. Messages from Our Town Reno to Allied Universal which is contracted to provide security services for the RTC 4th Street Station have repeatedly gone unanswered…