The notice arrived after Taylor Holliday-Smith thought she’d already done everything the state asked.
The letter from earlier this summer said her 5-year-old son, Thomas, would lose Medicaid coverage unless the state received updated income verification. Holliday-Smith drove to her local Family and Social Services Administration office in Huntington, updated the family’s address and turned in the documents she was told were needed. She left believing the problem had been resolved.
Days later, however, Thomas’ nursing agency called with different news. His Medicaid coverage had been terminated…