New York Attorney General Letitia James today announced she secured up to $350,000 from Payless Furniture, Inc. d/b/a 1StopBedrooms, a Brooklyn-based furniture store, for cheating consumers. The Office of the Attorney General (OAG) received hundreds of complaints from consumers against 1StopBedrooms for excessive delivery delays, exorbitant cancelation fees, falsely promoting 30-day “hassle-free” returns, and delivery of damaged furniture with no opportunity for a full refund or exchange. As a result of OAG’s investigation, 1StopBedrooms is required to pay restitution to consumers who experienced these issues, in addition to $75,000 in penalties and $2,000 in costs to New York state. 1StopBedrooms will also be required to change its advertising and business practices to protect future consumers.
“No New Yorker should have to pay hundreds of dollars for furniture only to receive it late or damaged,” said Attorney General James. “We are requiring 1StopBedrooms to refund customers who were forced to pay unlawful cancelation fees or could not cancel their order after it was delayed for months. As New Yorkers struggle with the rising cost of living, my office will continue to fight back against companies that try to take advantage of consumers.”
1StopBedrooms is an online furniture store headquartered in Midwood, Brooklyn. The OAG opened an investigation after receiving 270 complaints from consumers detailing issues with deliveries and returns. The OAG’s investigation revealed that 1StopBedrooms advertised furniture on its online store as “in stock” and displayed quick shipping dates, sometimes within 30 days, when the actual delivery dates were in fact much later. 1StopBedrooms did not provide consumers with the legally required notices to inform them of their right to a full refund due to delivery delays…